Smart meters are revolutionising how electricity consumers, retailers, lines companies and energy generators interact.

Auckland-based Metrix supplies innovative metering products at the forefront of this transition to advanced digital technology. About 400,000 smart meters from Metrix are deployed in seven networks, making Metrix the country’s second-largest metering asset owner.

The strength of Metrix isn’t just in its meters. To deliver maximum value to energy retailers, Metrix relies on sophisticated business intelligence and data analytics solutions, created with the help of Stellar Consulting Group.

“Metrix collects electricity ‘read’ information from the smart meters, pulls it into the core platform and then matches the details of each individual meter with the associated retailer,” says Brendan McAnnalley, Assets and ICT Manager with Metrix. “This information is then packaged up for the retailer, creating a file or file format that retailers can consume within their systems.”

Stellar assisted Metrix in the development of its Improved Customer Experience (ICE) programme, with analytics and reports to measure the quality of Metrix’s business processes.

Having previously worked with Stellar on a BI solution in 2012, which has since grown to support various types of reporting and analytical requirements in the production environment, Metrix knew they had a partner they could rely on.

“We needed a quick turnaround. There was a very short period of time to deliver our reporting and we were confident Stellar could help us to do that,” Brendan says. “They quickly understood our requirements, with an appropriate level of detail.”

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